This initiative is designed to provide ongoing security and stability for organizations using older versions of Mautic, allowing you to maintain a secure and efficient environment without the immediate need to upgrade.

Why Choose ELTS?

As technology evolves, so do the security challenges that come with it. Our ELTS program ensures that your older Mautic versions continue to receive critical security updates after official security support has ended. This extended support is perfect for businesses that need more time to plan and execute their migration to newer versions without compromising on security or functionality.

Key Benefits of the ELTS Program

• Receive back-ported security fixes for older Mautic versions for up to two years after official security support has ended, ensuring your systems remain protected against vulnerabilities.
• Upgrade in your own time, extending your return on investment by allowing you up to five years of active support for each version of Mautic
• Flexible terms to suit your organization – choose from one or two year blocks, allowing you to plan according to your timelines.
• Discounts available for members of Mautic, and volume discounts for large numbers of instances.

How to Sign Up

Signing up for the ELTS program is straightforward. You can opt for either a one-year or two-year support block, providing flexibility to match your business requirements. Here’s how you can get started:

1. Head over to our ELTS page for detailed information about the program and pricing.
2. Select the option that best suits your needs – whether it’s a one-year or two-year term – and your membership level. Not yet a member? Check out our membership tiers. NOTE: Purchases on Open Collective visibly show the organization or individual purchasing. If you prefer to keep this confidential, fill out the form on the landing page and we’ll be in touch with how to process the payment anonymously as a guest.
3. Got questions? Fill out the form and the team will be in touch right away.
4. Get Started: Our team will contact you to finalize the setup and ensure you’re ready to benefit from our extended long term support services.

We invite all Mautic users to consider the benefits of our ELTS program. Whether you’re managing a small business or a large enterprise, extended support can provide the peace of mind you need to focus on what matters most – growing your business.

For any questions or further information, please feel free to reach out to us via the enquiry form or by email direct at elts@mautic.org. You can also join the conversation in our Slack channel, #elts.

Thank you for your continued support and trust in Mautic. We look forward to serving you through our ELTS program!

This initiative is designed to provide back-ported security fixes for earlier versions of Mautic that are no longer under active and security support. However, to ensure that this program meets your needs and expectations, we are seeking your valuable input and feedback.

What is an ELTS Program?

The ELTS program would involve an annual fee, in return for which Mautic would provide back-ported security fixes to older versions of the software. This service is aimed at helping organizations that rely on older versions of Mautic maintain a secure environment without the immediate need to upgrade to the latest version.

Examples of Existing ELTS Programs

To give you an idea of how such programs work in other open source projects, here are some examples:

• TYPO3 Extended Support
• Ubuntu Extended Security Maintenance
• Red Hat Extended Lifecycle Support
• Debian Extended LTS
• Joomla Extended Support (RFP)
• Drupal 7 Extended Support
• MongoDB Enterprise Advanced Support Plans
• Percona Post-MySQL 5.7 EOL Support
• AngularJS Extended LTS
• CiviCRM ESR

We Need Your Input

To create an ELTS program that truly benefits our community, we need your feedback on several key aspects. Consider the following questions and share your thoughts with us. Feel free to share any other ideas you might have – the questions are just a starting point!

Service Expectations

• What specific features and services would you expect from an ELTS program?
• How important is it for your organization to receive back-ported security fixes for older versions of Mautic?
• What versions of Mautic would you expect to be supported?

Operational Models

• How do you think the ELTS program should operate?
• Should Mautic have a dedicated paid team to work on back-ports and apply patches?
• Should Mautic provide a private repository with patches for users to apply themselves?
• Should Mautic issue a Request for Proposal (RFP) and allow single or multiple providers to offer the service?

Implementation and Management

• What would be the most critical factors for you in choosing to subscribe to the ELTS program?
• How frequently would you expect updates and patches to be released?

Additional Thoughts

• Are there any other considerations or suggestions you have for the ELTS program?

How to Provide Your Input

The call for input will be open until the 13th September. We encourage all community members to share their views and suggestions. Your feedback is invaluable in helping us design a program that meets your needs and supports the continued security and stability of Mautic.

Ways to Submit Your Input

• Comment: Join the discussion on the consultation
• Email: For private inquiries, email us at elts@mautic.org (please use the comment method by default).
• Slack: Join the discussion in the #ELTS channel for general chat about this project (get an invite) and join #wg-elts to join the working group.

Thank you for your time and contributions. Together, we can create a robust and effective ELTS program that benefits the entire Mautic community.